To solve this problem, we recommend doing the following:
- Check that the password is entered correctly, the keyboard layout is correct and that Caps Lock is not active.
- Check if there is an active Internet connection on the device.
- Check the antivirus/firewall settings to see if it is blocking the connection. Add MT4 to the exceptions list.
- Specify in the connection settings the correct server. The ICE-FX server IP address: 220.127.116.11:443:
If the issue still persists, please get in touch with the Technical Support team.